If a product is defective or damaged upon arrival, we will offer a 30-day exchange window for the same product. Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All shipping fees will be refunded, if upon return of the product, we determine that the merchandise is in fact damaged or defective. No shipping fees will be refunded, if upon return of the product we determine that the product is not damaged or defective.
If the product is not damaged or defective and the customer wants to exchange the product, we will offer a 30-day exchange window for a different product. The customer will be responsible for all shipping fees back to Linen and Towel as well as the additional shipping charge for the new merchandise to be sent.
If the product is not damaged or defective and the customer wants to return the product for a refund, we will offer a 30-day return window. The customer will be responsible for all shipping fees back to Colonial Patterns Inc. Upon receipt we will issue a full refund for the returned merchandise only back to your original form of payment (credit/debit card, PayPal account, or Store Credit).
